Last Updated: March 4, 2026

These Tripsi Terms of Service are a binding agreement between you and Tripsi Ad-Hoc Technologies Inc. ("Tripsi") regarding your use of the Tripsi applications and platform in Canada. This agreement also benefits Tripsi's affiliates.

Important Note: This agreement includes terms about handling disputes with Tripsi, which may require you to submit claims through binding arbitration instead of in court. Drivers and applicants can opt out of arbitration for specific claims.

Using the Tripsi Platform confirms that you understand and accept these terms. If you disagree, you cannot use the platform. If using the platform in another country, you agree to that country's terms.

While using the Tripsi Platform, you must follow our Community Guidelines.

1. Overview

The Tripsi Platform connects Riders seeking transportation with Drivers. Both Riders and Drivers are referred to as "Users." Services provided by Drivers are called "Rideshare Services," while other services from Tripsi are called "Tripsi Services." Users authorize Tripsi to match them based on various factors, and a separate agreement is made between Drivers and Riders when a ride is accepted.

In some areas, Riders can rent vehicles or use other services through the Tripsi Platform, which Tripsi or third parties may provide. Prior approval of Tripsi is needed to use any exercise any such options.

Using Tripsi Services may involve additional agreements specific to certain services. You cannot use those services if you don't agree to those. If there's a conflict between this agreement and any additional agreements, this agreement takes precedence.

2. Changes to the Agreement

Tripsi can modify this agreement, and you accept these changes by continuing to use the platform. You can't use the platform if you don't agree to changes.

3. Eligibility

Only individuals who can legally enter this agreement can use the Tripsi Platform. You cannot share your account. Users must create a single account, and Tripsi can deactivate extra accounts.

By becoming a User, you confirm you are of legal age in your region. If you create an account for a minor (16 or 17), you must ensure their use is safe and supervised.

By doing so, you accept all responsibility for the minor's actions on the platform and confirm you have the authority to act on behalf of the minor.

4. Charges

As a User, you acknowledge that using Rideshare Services, Tripsi Services, or Third-Party Services may incur charges ("Charges") for you and/or your organization. These Charges can include Fares (defined below), fees, tolls, surcharges, and taxes, as detailed on your market's Tripsi Cities page, along with any tips you choose to give to the Driver. Tripsi can modify pricing by updating the relevant terms or quoting prices at the time of your ride request. You are responsible for reviewing pricing information and for all Charges incurred under your User account, regardless of your awareness. All Charges are in Canadian dollars unless stated otherwise.

Rideshare Service Fares ("Fares")

Quoted Fares: When you request a ride, you'll receive a Fare quote that may change until confirmed. If your destination changes significantly, or if you misuse the platform, Tripsi may cancel the quoted Fare and charge a variable Fare instead.

Variable Fares: These consist of a base charge plus additional charges based on time and distance. Minimum fares may apply for short rides. Tripsi uses GPS data to calculate distance, but accuracy isn't guaranteed. Total ride costs may also include Rideshare Service Fees and other Charges.

Rideshare Service Fees and Other Charges

Service Fee: A fee may be charged for each ride, as detailed on the Tripsi booking page.
Priority Pickup and Wait & Save: You can choose faster or slower pickup options for different Fares.
Cancellation Fee: A cancellation fee may apply if you cancel after requesting a ride or if you fail to show up.
Damage Fee: If you damage a Driver's vehicle, you may incur a fee up to CAD 2500.
Abuse Fee: If credible reports of misuse are received, you may incur a fee up to CAD 2500.
Tolls: Tolls may apply, with details available on the Tripsi Cities page.
Other Charges: Additional fees may include airport fees, local fees, and surcharges. Taxes will also be collected as required.

General Charge Policies

Facilitation of Charges: All Charges are processed through a third-party payment processor. Cash payments are generally not permitted. If your primary payment method is unavailable, Tripsi may charge other methods linked to your account.
No Refunds: All Charges are non-refundable, except as required by law.
Coupons: Coupons may be applied to certain Charges and are valid only on the Tripsi Platform. They cannot be exchanged for cash.
Supplemental Charges: Additional Charges related to Tripsi Services may be outlined in Supplemental Agreements.
Third-Party Charges: If you purchase Third-Party Services, you authorize charging your payment method according to the pricing set by Tripsi or the third-party provider.
Payment Card Authorization: Tripsi may seek authorization of your payment method to verify coverage for Charges.

5. Tripsi Communications

By entering into this Agreement or using the Tripsi Platform, you agree to receive communications from us, our affiliates, Third-Party Services providers, or Drivers. These communications may occur through any phone numbers you provide and via email, text messages, calls, and push notifications. You understand that automatic dialing systems may generate texts, calls, or prerecorded messages. Communications from Third-Party Services and Drivers will be limited to operational matters. Tripsi may send updates related to your User account, the Tripsi Platform, marketing promotions, and industry news. If you change or deactivate your phone number, you agree to update your User account information to avoid miscommunication. Standard text messaging charges from your carrier will apply.

If you want to opt out of promotional emails, you can unsubscribe by following the options in the promotional email. You acknowledge that consent to receive promotional messages is not a condition for using the Tripsi Platform or its services. If you wish to opt out of all texts or calls from Tripsi, including operational messages, call the support; however, this may affect your use of the platform. When you opt out, you may receive a one-time confirmation message. For communication support, please visit our Help Center.

6. Your Information

Your Information refers to any data you provide, publish, or send through the Tripsi Platform, including profile information and feedback to other Users. You consent to using your Information to create a User account that enables you to access the Tripsi Platform and participate in Rideshare Services. Tripsi's Privacy Policy governs our collection and use of personal information. You are solely responsible for your Information and interactions with other Users, as we act only as a conduit for your online postings. You agree to maintain accurate, current, and complete Information, allowing us and the public to rely on its accuracy.

To enable Tripsi to use your Information for the purposes outlined in the Privacy Policy and this Agreement, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, copy, display, modify, and distribute your information across any media, subject to your rights under applicable privacy laws. You waive any non-assignable rights, including moral rights. Tripsi does not claim ownership of your Information; you retain full ownership and associated intellectual property rights, subject to the rights granted to us in this Agreement.

7. Promotions, Referrals, and Loyalty Programs

Tripsi may offer promotions, referral programs, and loyalty programs at its discretion, with various features for Users or prospective Users. We reserve the right to withhold or deduct credits or benefits obtained through these programs if we believe they were redeemed in error, fraudulently, illegally, or in violation of program terms or this Agreement. Tripsi may terminate, modify, or cancel any promotions or programs at any time without notice.

Through the referral program, Tripsi may provide incentives for you to refer friends and family to become new Users of the Tripsi Platform in your country. Your participation in the Referral Program is subject to this Agreement and additional rules specific to the program.

8. Restricted Activities

When using the Tripsi Platform, Tripsi Services, Third-Party Services, and participating in Rideshare Services, you agree not to:

Impersonate any individual or entity.
Stalk, threaten, or harass anyone, or carry weapons.
Break any laws, regulations, or permits.
Disrupt the Tripsi Platform or connected networks.
Post fraudulent, abusive, obscene, or illegal content.
Infringe on third-party rights, including intellectual property.
Transmit malicious code or programs designed to harm the Tripsi Platform.
Forge identifiers to disguise the origin of information.
Frame or mirror any part of the Tripsi Platform without written consent.
Modify, adapt, or reverse-engineer any part of the Tripsi Platform.
Rent, sell, or redistribute access to the Tripsi Platform.
Use automated tools to scrape or gather data from the Tripsi Platform.
Link to other websites directly or indirectly.
Transfer or sell your User account or password.
Use false information or misrepresent your identity.
Discriminate or harass based on protected characteristics.
Violate any rules if participating in the Referral Program.
Commercialize Rideshare Services or other Tripsi Services without a direct agreement.
Abuse or misuse the Rideshare Services.
Violate Tripsi's policies on harassment and misconduct.
Circumvent any measures to enforce this Agreement.
Encourage others to engage in these restricted activities.

If you suspect unauthorized use of your User account or any security breach, you agree to notify us immediately.

9. Driver Representations, Warranties, and Agreements

As a Driver providing Rideshare Services on the Tripsi Platform, you represent and agree that:

You have a valid driver's license and are fit to operate a vehicle, with all necessary approvals.
You own or have the right to use the vehicle for Rideshare Services, which must be in good condition and meet safety standards.
You will drive safely and not engage in reckless behavior or allow unauthorized passengers.
You will only provide Rideshare Services in the vehicle approved by Tripsi and will not exceed seating limits.
You will not operate as a public carrier, accept street hails, or demand cash payments outside the terms of this Agreement.
You will not attempt to defraud Tripsi or Riders; suspected fraudulent activity may result in withheld payments.
You will not discriminate against Riders with disabilities and will comply with relevant policies for service animals and mobility devices.
You agree that Tripsi may access your criminal and driving records, and you will authorize necessary access.
You will maintain valid liability insurance for the vehicle used for Rideshare Services and provide proof upon request.
You will pay all applicable taxes related to your Rideshare Services.
You will comply with reasonable requests for information related to Rider complaints or law enforcement inquiries.
You have a working dashcam able to record both inside & outside the vehicle. Failing to do so will nullify your rights against any claims or any services offered by Tripsi.

10. Intellectual Property

You acknowledge that all intellectual property rights related to the Tripsi Platform are owned exclusively by Tripsi. This includes database rights, inventions, patents, copyrights, trademarks, and other related rights worldwide. Any questions, suggestions, or feedback you provide ("Submissions") will be considered non-confidential and will become the exclusive property of Tripsi. Tripsi will have the unrestricted right to use and share these Submissions for any purpose without compensation to you.

Contact Information

If you have any questions about these Terms, please contact us at:
Email: support@tripsi.ca
Phone: +1 (647) 249-9977
Address: PO Box 228, Owen Sound, ON, N4K 2P9